LIVE LIKE THE RIVER liveliketheriver.com LEGAL DOCUMENTS
1. Terms and Conditions
1.1 Operator
ONE MANAGEMENT SOLUTIONS S.R.L., CUI: 49025636, J22/3382/30.10.2023, Iași, România.
Contact: office@onemanagementsolutions.net | +40 746 106 511
1.2 Service Description
Live Like the River is a digital platform offering access to a private AI-assisted self-inquiry and coaching space, as monthly memberships or as 12-week programs. The service is provided exclusively in digital format through liveliketheriver.com and the Claudie and Claudie Coach mobile applications.
The platform provides two distinct services: Claudie@liveliketheriver — Deep Inner Work: deep inner exploration and emotional reset; and Claudie@coach — coaching for career, performance, business, and life transitions. Both are powered by Anthropic's AI technology and trained under a proprietary methodology.
1.3 Intellectual Property
All intellectual property rights — including but not limited to the book, methodology, system prompts, platform architecture, and all written content — belong exclusively to Claudia Vesel. ONE MANAGEMENT SOLUTIONS S.R.L. operates liveliketheriver.com and the associated mobile applications under license. No content may be reproduced, distributed, or used without the express written consent of the author.
1.4 Platform Access
Access is granted to registered users after account creation and activation of a membership or program. The free session requires no payment and no commitment.
1.5 Prices and Payments
Prices are displayed in Euro. Payments are processed through Stripe. Monthly memberships renew automatically every 30 days unless cancelled before the renewal date:
• Claudie@liveliketheriver — Deep Inner Work: €29.99/month
• Claudie@coach — Coaching: €39.99/month
12-week programs are paid once and do not renew. Each includes 4 months of access from activation: the 12-week program plus a bonus month for follow-up, next steps, or pauses.
• 12-Week Emotional Reset (Deep Inner Work): €99
• 12-Week Coaching: €129
1.6 Member Conduct
By registering, members agree to engage with respect — toward themselves and toward this space. Repeated violations of this principle may result in account suspension or cancellation, according to the three-strike moderation system described at registration.
1.7 Limitation of Liability
The service offered by liveliketheriver.com and the associated mobile applications does not constitute psychotherapy, psychological counselling, or medical service. The platform is not suitable for anyone in acute psychiatric crisis, experiencing psychosis, or in immediate danger. Members are solely responsible for decisions made following interaction with the platform.
If your process calls for a therapist, a doctor, or another professional — follow that call.
1.8 Modifications
The operator reserves the right to modify these terms. Users will be notified by email at least 14 days before changes take effect.
1.9 Governing Law
These terms are governed by Romanian law in force.
1.10 Complaints and Alternative Dispute Resolution
If you have a complaint, please write to us first at claudia@liveliketheriver.com and we will answer as soon as we can. If we cannot resolve it together, consumers may turn to the Romanian National Authority for Consumer Protection (ANPC) and its alternative dispute resolution service (SAL): anpc.ro/ce-este-sal.
2. GDPR and Privacy Policy
Important — What This Platform Stores
Live Like the River stores conversation content exclusively for continuity of your work, on secure EU servers during your active membership. This content may include personal information of a psychological nature — patterns, experiences, family history, and inner life material. You have full control over this data at all times. You can delete individual conversations via New Thread at any time, within seconds, or delete your account and all associated data permanently from your account settings. All data is permanently deleted within 48 hours of the end of your access — membership cancellation or the end of a program.
2.1 Data Controller
ONE MANAGEMENT SOLUTIONS S.R.L. | CUI: 49025636 | J22/3382/30.10.2023 | Iași, România
GDPR contact: claudia@liveliketheriver.com
Supervisory authority: National Supervisory Authority for Personal Data Processing (ANSPDCP) — www.dataprotection.ro
2.2 Data Collected and Legal Basis
Standard personal data (Article 6(1)(b) GDPR — performance of contract):
• Email address — required for account creation, subscription management, and essential communications.
• Self-reported name — optional, provided at registration, not verified.
• Payment data — processed exclusively by Stripe. Live Like the River does not store card details.
Special category data — conversation content (Article 9(2)(a) GDPR — explicit consent):
Conversation transcripts may contain data concerning your psychological state, mental health, family patterns, personal history, and inner life. This is classified as special category data under Article 9 GDPR. Processing this data requires and is based on your explicit consent, given at the start of your first session.
You may withdraw this consent at any time by deleting your account. Withdrawal of consent does not affect the lawfulness of processing before withdrawal.
2.3 Purpose of Processing
• Email address: account activation and management, subscription communications, essential technical notifications.
• Conversation content: providing session continuity across conversations during your active access. Content is never used for advertising, AI model training, or any purpose other than delivering your session experience. Content is encrypted and not accessible to platform staff.
2.4 Data Storage and Architecture
• Primary storage: Hetzner server, Helsinki, Finland (EU/EEA — UK and EU adequate). Conversation content encrypted at rest.
• Email and account data: stored on the same Hetzner server (EU/EEA). Deleted automatically on account deletion.
• Payment processing: Stripe (US — UK GDPR and EU GDPR compliant DPA in place). Payment data not shared with or stored by Live Like the River.
• AI processing: Anthropic API (US — GDPR compliant DPA in place).
• Invoicing and fiscal compliance: Oblio (Romania — EU GDPR compliant).
• Email delivery (sign-in links, password resets, notices): HostGate (Romania — EU/EEA).
• Website analytics: Umami, installed on our own Hetzner server (EU/EEA), so visit statistics are not sent to any third party. It sets no cookies and builds no profile of you; visits are counted anonymously. Our statistics never receive your email address, your name, or anything you write to Claudie.
2.5 Data Retention
• Conversation content: retained during active access only (membership or program). Automatically deleted within 48 hours of the end of access, if not deleted earlier by the user.
• Email address: retained for the duration of the contractual relationship and deleted on account closure.
• Payment records: retained by Stripe and Oblio for the period required by Romanian fiscal law (10 years for invoicing records).
• User-initiated deletion: account and all conversation data deleted permanently within seconds via account settings.
2.6 International Data Transfers
The following transfers outside the EU/EEA occur in the delivery of this service:
• Anthropic (US) — AI processing only. Transfer covered by Anthropic's GDPR-compliant Data Processing Agreement and Standard Contractual Clauses.
• Stripe (US) — payment processing only. Transfer covered by Stripe's GDPR-compliant Data Processing Agreement.
Primary data storage (conversation content) remains within the EU/EEA (Hetzner, Helsinki) and does not require a transfer mechanism.
2.7 Your Rights
Under GDPR (EU Regulation 2016/679) and UK GDPR, you have the following rights:
• Right of access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may request correction of inaccurate data.
• Right to erasure — you may delete your account and all data at any time from your account settings, with immediate effect. You may also submit a request to claudia@liveliketheriver.com.
• Right to data portability — you may request your data in a portable format.
• Right to object — you may object to processing based on legitimate interests.
• Right to withdraw consent — you may withdraw consent for special category data processing at any time by deleting your account.
All requests responded to within 30 days. Contact: claudia@liveliketheriver.com
2.8 Security
• Conversation content encrypted on EU servers.
• All data in transit protected by TLS 1.2 or higher.
• Multi-factor authentication on all administrative access.
• Access logging and audit trails maintained.
• No platform staff access to conversation content.
2.9 No Data Used for Training
No conversation content is used for AI model training — by Live Like the River or by Anthropic. This is contractually confirmed in the Data Processing Agreement with Anthropic and in Anthropic's API Terms of Service.
2.10 California Users — CCPA/CPRA
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete, and the right to opt out of sale of personal information. Live Like the River does not sell personal information. To exercise your rights, contact claudia@liveliketheriver.com.
2.11 Supervisory Authority
You have the right to lodge a complaint with your national data protection authority. In Romania: ANSPDCP — www.dataprotection.ro. In the UK: Information Commissioner's Office (ICO) — ico.org.uk. In other EU member states: your national DPA.
2.12 Cookies
This website uses no advertising or tracking cookies. The only cookie we set is strictly necessary: when you sign in, a session cookie keeps you signed in for up to 7 days, or until you sign out. It contains no personal information and is not used for anything else.
Fonts and pages are served from our own servers. If you choose a language from the language menu, the page is translated by Google Translate: only then does your browser connect to Google, which sets a cookie (googtrans) to remember your choice. Choosing English again removes it.
We count visits with Umami, hosted on our own server. It uses no cookies and does not follow you across websites.
3. Delivery Policy
All services offered through liveliketheriver.com and the associated mobile applications are exclusively digital. Platform access is activated immediately upon payment confirmation, with no physical delivery. No shipping or delivery costs apply.
4. Cancellation and Refund Policy
4.1 Subscription Cancellation
Members may cancel their subscription at any time from within their account. Cancellation takes effect at the end of the current billing period. Access remains active until the paid period expires.
4.2 Refunds
Given the digital and immediate nature of the service, refunds are not offered as standard. Monthly membership fees are not refundable; cancellation takes effect at the end of the paid period.
12-week programs: by purchasing a program and starting it immediately, you expressly request that the service begins before the end of the 14-day withdrawal period and acknowledge that you lose your right of withdrawal once access is activated.
In exceptional circumstances, refund requests may be sent to claudia@liveliketheriver.com within 14 days of payment and will be assessed individually.
4.3 Free Session
The free session involves no payment obligation and does not start a membership or program automatically.
5. Compliance Statement
Live Like the River is designed and operated to meet applicable digital health, data protection, and AI transparency standards. The platform is not a medical device and does not provide clinical services. The compliance framework reflects this positioning — wellness and coaching technology, not clinical technology.
Applicable Standards & Frameworks
Data Protection & Privacy
EU General Data Protection Regulation (GDPR 2016/679) | UK GDPR and Data Protection Act 2018 | California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA) | Romanian data protection law (ANSPDCP)
Digital Health Technology
NHS Digital Technology Assessment Criteria (DTAC v2.0, February 2026) — for NHS and UK health system procurement | ISO/TS 82304-2:2021 Health and Wellness Apps — Quality and Reliability (CEN/ISO) | ORCHA Baseline Review criteria applied as quality reference framework
AI Transparency & Safety
EU AI Act Article 50 — transparency obligations for AI systems interacting with humans (August 2026) | FTC Act Section 5 — no unfair or deceptive practices (US) | APA App Evaluation Framework — mental health adjacent applications (US)
Technical Security & Accessibility
NCSC Cyber Essentials (UK) | WCAG 2.2 AA Web Content Accessibility Guidelines | EN 301 549 European Accessibility Standard
Medical Device Classification — Not Applicable
Live Like the River is not classified as a medical device under UK Medical Devices Regulations 2002, EU Medical Device Regulation 2017/745, or FDA Software as a Medical Device (SaMD) framework. The platform makes no clinical claims, does not diagnose or treat medical conditions, and does not influence real-time clinical care decisions.
Compliance documentation including the Data Protection Impact Assessment, methodology risk assessment, and technical security is maintained internally and available to regulatory authorities and health system procurement bodies upon request.
For compliance enquiries: claudia@liveliketheriver.com
ONE MANAGEMENT SOLUTIONS S.R.L. | CUI: 49025636 | Aleea Castanilor, Nr. 5, Iași, România | office@onemanagementsolutions.net
Last updated: October 2026